Privacy policy

Privacy Policy

Last updated: November 17, 2025

Welcome to White Squirrel Kitchens!
 We operate this website and online store to bring you delicious, thoughtfully crafted products and a simple, enjoyable shopping experience. Our site is powered by Shopify, which helps us securely process orders and payments so you can shop with confidence.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase through our website, use our services, or communicate with us. If anything here ever conflicts with our Terms of Service, this policy takes priority regarding how your information is collected, processed, and shared.

By using our website, you acknowledge that you’ve read and understood this Privacy Policy and agree to how we handle your information as described below.


Personal Information We Collect

When we say “personal information,” we mean details that identify you or could reasonably be linked to you. It doesn’t include anonymous or de-identified information.

We may collect the following types of personal information depending on how you interact with our site:

  • Contact Details: Name, email address, billing and shipping addresses, and phone number.

  • Payment Information: Credit/debit card details, payment confirmation, and transaction records.

  • Account Information: Username, password, and preferences.

  • Order and Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Information you share when contacting customer support or emailing us.

  • Device Details: IP address, browser type, and device identifiers.

  • Usage Data: How and when you browse or use our website.

How We Collect Information

We may collect your personal information in a few different ways:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through cookies and similar technologies when you browse our site.

  • From service providers such as Shopify, payment processors, and shipping partners.

  • From third-party partners who help us with marketing, analytics, or fulfillment.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services: This includes processing orders, managing your account, shipping purchases, handling returns, and offering a smooth, personalized shopping experience.

  • For marketing and communication: We may send you promotions, product updates, or other information you’ve opted in to receive.

  • For security and fraud prevention: We use your data to detect and prevent fraud, confirm identity, and keep our site secure.

  • To communicate with you: For customer support, order updates, and service improvements.

  • For legal reasons: To comply with applicable laws, respond to valid legal requests, or enforce our policies.

How We Share Information

We may share your information in limited cases, such as:

  • With Shopify and service providers who help us process payments, manage orders, ship products, and host our website.

  • With marketing partners to show you relevant ads or promotions (in accordance with applicable law).

  • When you authorize it, such as connecting through a social media login or entering a giveaway.

  • Within our business group or in the event of a merger, acquisition, or business transfer.

  • When legally required, such as in response to subpoenas or regulatory requests.

Relationship with Shopify

Our website is powered by Shopify, which means your data may be processed by Shopify and its partners to help operate and improve the platform. Shopify may collect information about your browsing and purchase activity across different Shopify-powered stores.

You can learn more about Shopify’s data practices and your rights at:
 https://www.shopify.com/legal/privacy
 You can also manage your data rights with Shopify directly through their Privacy Portal.


Third-Party Websites and Links

Sometimes we link to third-party sites or services (for example, social media or recipe blogs). We don’t control these sites, so please review their privacy policies before providing personal information. We aren’t responsible for the security or content of external websites.

Security and Data Retention

We take data protection seriously. While no system can be 100% secure, we use reasonable measures to protect your information. Please avoid sending sensitive data (like full credit card numbers) by email or other unsecure channels.

We retain your personal information only as long as needed to fulfill the purposes described in this policy—such as completing transactions, maintaining your account, or complying with legal obligations.

 

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access or Know what personal data we hold about you.

  • Delete your personal information.

  • Correct inaccurate information.

  • Request a copy or transfer of your data to another service provider.

  • Opt out of targeted advertising or the sharing of personal information for marketing purposes.

You can exercise these rights where available on our website or by contacting us directly. If you visit our site with a Global Privacy Control (GPC) signal enabled, we will treat that as an opt-out request for that browser and device, and—when possible—apply it to your account.


Managing Communication Preferences

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any email. If you opt out, we may still send you non-promotional emails related to your orders or account activity.

You can exercise your rights or request assistance by contacting us using the details below.


 For more on how Shopify uses your data and your rights under their system, please visit https://privacy.shopify.com/en.

We will never treat you differently for exercising your privacy rights. To keep your data safe, we may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf by providing proof of authorization. We’ll always respond as quickly as the law requires.

Complaints

If you have any concerns or complaints about how we handle your data, please contact us directly using the information below. Depending on where you live, you may also have the right to appeal our decision or contact your local data protection authority.

International Data Transfers

We may store or process your data outside your home country, including in the United States. When we transfer information internationally, we use approved safeguards such as the European Commission’s Standard Contractual Clauses or other legally recognized protections.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or the law. When we do, we’ll post the updated version here, revise the “Last Updated” date, and notify you if required by law. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, would like to make a request, or need clarification about this Privacy Policy, please reach out:

White Squirrel Kitchens
Email:  info@whitesquirrelkitchens.com
Location: Asheville, NC USA

Phone: 828-484-1744